What does a legal marketer do?

While getting ready for school and work this morning, my 7-year old asked me what I did at work.

She knows my office is up really high in the tallest building west of the Mississippi. She knows that I have a really cool white board that she likes to draw on. She knows I work with lawyers, but that I’m not one.

She’s seven and doesn’t understand terminology like “business development,” “collateral,” and “reputation management.” She knows all about the Internet; it’s where she plays with her Webkinz, watches Fred videos on YouTube (click at your own risk. Really annoying), and e-mails her friend Tamaki in Japan. However, she doesn’t understand “social media” and “social networking.” To her, Facebook is just a place where I share pictures of her sticking out her tongue.

Truth be told, I had an associate ask me the same question recently: “What do you do?”

So what do I do?? I’m a legal marketer, which doesn’t really convey too much. Personally, I think of my title as an an umbrella term that includes numerous job responsibilities:

  • I’m the guardian of the firm’s image. Whether graphic, website, blogs, invitations, tribute ads, behavior at external events, etc.
  • I’m responsible for “external happy.” That’s fancy speak for client relations, external events, conferences, client communications, etc. “Internal happy” belongs to HR and administration.
  • I’m chief psychiatrist. My door is always available for shutting for you to vent your frustrations, as long as you’re willing to take on some of my solutions.
  • I’m the messenger. I carry information between partners and offices … and get to act as a conduit.
  • I’m the conduit. Since I know what you’re doing, and what the partner down the hall, or across the country is doing, I can start making meaningful connections.
  • I’m the impartial party. Since I’m not affected by the compensation structure, I have no problems seeing beyond the dollar signs and billable hour requirements when it comes to new business development.
  • I’m the cheerleader. If it’s a good idea, I’ll root for it loud and strong.
  • I’m the story assignment desk. I troll the news and court verdicts for blog ideas, and assign partners to write up posts and client alerts (whether they do it or not, well, that’s another job).
  • I’m the traffic cop. Gotta make sure those deadlines are kept.
  • I’m the referee. Sometimes between staff. Sometimes between partners.
  • I’m the virus (or antidote, depending on your perspective). I slowly infect the partnership with new ideas, spreading marketing and business development ideas and concepts, which slowly change the way the attorneys approach their new business generation.
  • I’m the master-manipulator. If it’s a good idea, I’ll make sure that at some point it becomes your good idea and gets implemented.

So, what’s my job … I’m in charge of making sure “It “ gets done. “It’s” a little bit of this, and a little bit of that. And “It” changes on any given day.

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  1. Excellent!! Hit the nail on the head.

    - Gina Rubel (www.theprlawyer.com)

  2. Heather:
    Great name for your blog and great post. So many of us can relate to how many roles and hats we wear in servicing our clients and colleagues.

    You did this with wonderful humor and authentic “getting to the heart” of it.

    Thansk.

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