Archive for the ‘ marketing me ’ Category

Tooting my own horn

I had a busy month. INSANELY busy month preparing for my firm’s inaugural industry-focused conference.

And it came off without a hitch. Seamless. Pretty damn perfect if you ask me, or read the evaluations. A couple typos and one missed nametag. A speaker had to back out at the last minute, but it actually set up a great joke.

Many years ago I got the worst piece of advice, ever: Do a good job and people will notice.

What a crock of shit.

When you do a good job, you need to let people know. When you do a damn good job you need to write a press release or a blog post and let the world know.

Speaking with a partner at the conference, he said the best marketing he does is doing a good job.

I called BS on him, and, after a brief discussion he agreed.

If the guy over there is doing a good job, but is promoting his successes as if they are great, people, and potential clients will take notice.

Everyone reading this knows “that guy” or “that girl.”

You know. Your competitor. Your rival, friendly or not. He isn’t that good at his job. She really isn’t that smart. Has a reputation for not being the best lawyer, marketer, reporter.

But dammit, they have the job, the client, the work. Not you.

They are the one speaking at the podium at that industry conference. Not you.

They are the one quoted in the article. Not you.

They got the job. Not you.

They got the raise and the bonus. Not you.

As I told my boss when the conference was nearing an end: I didn’t do just a good job, I did a great job.

I have a set of skills that is unique in the marketplace. I know enough about enough to throw a seamless event and conference with minimal, and I mean minimal, assistance. And on budget, thank you very much.

I don’t know too many people out there, other than Dee Dee Irwin, who could do the same.

But I had a lot of support. I have a boss who backs me up and allows me to speak freely. I work for a partnership that stood back and let me do what I had to do to get the job done. I am treated with respect as a colleague, not a staffer, or “non-attorney.

I am very lucky to work with the people I work with every Monday through Friday. But, then again, so are they.

What? There are only FOUR jobs in this world????

Who the hell is Lou Adler and how dare he come up with such a brilliant, simple, and concise description of the workplace? There Are Only Four Jobs in the Whole World – Are You in the Right One?

Everything starts with an idea. This is the first of the four jobs – the Thinkers. Builders convert these ideas into reality. This the second job. Improvers make this reality better. This is the third job. Producers do the work over and over again, delivering quality goods and services to the company’s customers in a repeatable manner. This is the fourth job. And then the process begins again with new ideas and new ways of doing business being developed as the old ones become stale.

In the post, Lou goes into more detail as to the roles the Thinkers, Builders, Improvers and Producers play. So go read it.

All of this reminds me of the team assessment I recently did for the LMA board of directors, via The Gabriel Institute. Talk about light bulbs going on in a room. Not only did I understand myself at a whole new level, I started to understand and appreciate the VALUE every person, including myself, on that board brings to the TEAM.

I am sooooooo tired of looking inward at me, me, me. I want to know more about how this mish-mosh, mutt of a person/employee/leader interacts and works with YOU. What dynamic do I bring to the team? And is the team the right group of people to get the job done?

So, let me introduce myself, I’m an ENTJ who is a Driver (dominance). But more importantly, to the team, I am the Conductor (solving tough problems) and an Improver.

 

It’s Electrifyin’!

Heather Morse LMAWell, they listened. Last week I encouraged LMA members to not leave their passion behind, and so far, they haven’t disappointed.

To quote Danny Zuko: “It’s electrifyin’!”

The conference is packed. We’re at about 1200 registrants.

The venue is beautiful, and the layout is conducive to getting to the sessions, networking. We even have some fresh daylight.

The coffee sucks, but a Starbucks is about to open any moment.

From the Twitter feed, the pre-conference sessions went well.

The First Timers reception was packed.

They turned the lights off to get us to leave the opening reception.

I’m seeing sweaty people from Darryl Cross‘ workout walking around.

People can’t wait to hear Prof. David Wilkins, Director, Program on the Legal Profession, Harvard Law School.

I am so torn between the four sessions at the first break out. Great topics and great friends speaking.

It really is electrifyin’! and the conference officially hasn’t even begun.

Lucky for us, what happens in Vegas won’t be staying in Vegas. If you’re not here, follow along on Twitter.

Oh, and registration is already open for the 2014 conference. I’ll be there!

Don’t Spam Conversations, Elevate the Content

A couple years ago I started a Facebook group for Legal Marketers Extraordinaire (LME). The group is “secret,” per Facebook’s definition, but open to all legal marketers. However you need to be invited in (leave a message in the comments below if you need an invite).

We’re a mixed bunch: in-house legal marketers, outside consultants, and service providers.

We cover all 5 Ps of marketing (product, price, promotion, place, people). So our conversations are as diverse in theme as they are diverse in sophistication.

For anyone who is part of an industry group, whether on Facebook, LinkedIn, an association listserv, etc., the value of the group is dependent upon the membership and the content.

One bad apple can spam the group into silence and make it irrelevant, which I have found to be true of most of the LinkedIn groups to which I belong. They have lost their value as more and more people just dump links in an effort to self-promote themselves.

Not so with the LME group on Facebook. We have great conversations. Touch on some high level topics. Some irrelevant, but still valuable, threads.

One of our esteemed members sent me an e-mail yesterday asking the following question:

Heather, what’s your policy / thinking / take re members posting links to their blogs on the site? Most bloggers are not, like you, in-house, but are consultants.

My response, which I posted publicly to the group:

For me, it comes down to value and content.

No one here should be posting a link to every single blog post they write (and no one is, thank goodness). Linking to your blog should be done in context to the conversations that we’re having, or topics and themes we’ve been discussing.

Example: We’ve had some interesting conversations around pricing recently. If a consultant/service provider has a great post, that they feel adds value, I would appreciate them posting and taking the conversation to a higher level.

We’re all adults here. We know the difference between adding value, and spamming the group. And, really, from the variety of conversations we have, everyone should be able to highlight their wares very nicely.

I think that advice resonates across the different platforms where we can promote ourselves and our business offerings: speaking at conferences; leading a webinar; writing a blog post or e-newsletter; participating in a LinkedIn or Facebook group; or, replying all on an association listserv.

We consumers of information do not want to be spammed. But if you are really smart, and have something to say, by all means, elevate the conversation, even if that mean posting your latest blog entry, adding the slides from your recent presentation, or linking to the YouTube video you just posted.

When doing so, you add value. And, in adding value, you promote yourself in the best light possible.

But if you are adding content again and again in the attempt to self-promote, we consumers of information are sophisticated enough to recognize it, note it, and eventually block and/or unsubscribe to it.

You really are not that special, and neither am I

Oh, I’ve been seeing people posting on Facebook and elsewhere how special they are. Seems LinkedIn sent them a notice that they are in the top 5% or 1% of profiles viewed.

Yeah, yeah. Bla, bla. Me too. So what?

HMM LinkedIn

Am I better than 99% of you because I’m in the top 1% of LinkedIn profiles viewed?

Does this new elite status make me a better legal marketer, board member, blogger, Girl Scout Leader, wife or mother?

If my profile is viewed more than Despina Kartson, does it make me a better strategist?

If viewed more than Aleisha Gravit, a better organized and systematically logically thinker?

No.

My value and contributions to my profession are not based on how often my profile is viewed. This new LinkedIn status does not make me special, a best, or super, or whatever person.

My value and contributions are based on my actions and my reputation. My work product, and my ability to showcase it.

Being in the top 1% of LinkedIn profile views just means the spam-bots have found me. Now, do you want to buy some cookies or what??

Buy the Cookies

 

A Guy Walks Into a Law Firm CMO’s Office and …

Ben Greenzweig

I’ve known Ben Greenzweig, Co-CEO, Momentum, for several years. We met through the Legal Marketing Association (LMA). Like many of my LMA friends, we started out working on an LMA project — the annual conference — moved that relationship forward, and are now personal friends.

Ben and I were recently talking about LMA and how this association, and the legal marketing profession, is different than any other. I asked Ben to write about his experience with LMA, and why, when launching his own company, he chose to remain connected to legal, legal marketing, and LMA.

———————————————————————————————-

When I walked into the offices of Loeb & Loeb in 2005 little did I know how much of a life changing event that moment would be.

The meeting had no unusual purpose, as I was keen to meet with the brand new Chief Marketing Officer of a firm that I hoped to do more business with. After an intellectually intoxicating 90 minutes, I left that meeting with not only a new client, but a friend and an introduction to a network that would – in many ways – define my professional career going forward.

For those of you that ever met Jennifer Manton, you can understand when I tell you that she can be quite persuasive; a skill built on intellect and passion and honed with experience. So it should come as no shock that she successfully convinced me to join the Legal Marketing Association (LMA) and volunteer for a leadership position with the New York chapter during that very first meeting.

Over the next few years I was an active committee co-chair and then an elected board member at large. I’ll never forget my first Annual Conference in Atlanta when I was enveloped by an overwhelming sense of community, togetherness and, perhaps most importantly, a collective spirit of support that rivaled no other industry or profession that I have ever been exposed to.

As a speaker at the Annual Conference I was unsure of what reception I would receive given my relative “newbie” status, but those fears were quickly dispelled when Jennifer, my co-presenter Michelle Chaffin, and dozens of New York chapter friends made me feel as warm and welcome as can be. (Having Maya Angelou deliver one of the most inspirational keynote addresses I’ve ever heard didn’t hurt either.)

My personal “aha” moment came in the afternoon of day one when I took a moment to view the event through a conference professional’s eyes and realized that despite significant pockets of success, there was a major opportunity to enhance the value and experience for attendees at the Annual Conference. From that moment I was determined to create a better event for LMA, an event that I couldn’t wait to attend. I was a kid wanting to create a better candy store for me and my friends.

I spent the next few years sharing my vision of a more valuable Annual Conference experience with LMA leadership and during that process became introduced to an entirely new crop of former, current and future activists and leaders that provided me with limitless time, support and guidance. People like Betsi Roach, Jeanne Hammerstrom, Jim Durham, Andrea Crews, Alycia Sutor, Aleisha Gravit, Tim Corcoran, Lisa Simon, Heather Morse-Gellar, Eva Wisnik, Dawn Gertz and so many more that I would run out of space listing here.

Fast forward to 2012, after many successful years of working with LMA and driving my previous organization to record setting growth, I decided it was time to move on and forge my own path with a new endeavor, Momentum Events and Consulting, that I co-founded with my good friend and colleague, Matt Godson.

The support, encouragement and friendly advice I received from so many of my association brothers and sisters was beyond overwhelming. Good, bad or ugly, all the advice I received was genuine and fair, compassionate and educated. The one thing that remained constant throughout this journey was the feeling that the community I had become so intertwined with over 6 years was as much a part of me as I was a part of it.

I can never repay the debt I incurred from all the support I was – and continue to be – given, but I guess I’m not supposed to because LMA is not about repayment; it’s about paying it forward. LMA is a breeding ground for success, risk-taking and advancement. It is the trapeze artist’s net, the chemist’s Bunsen burner, the automobile’s air bags. LMA will not guarantee you success or failure, but it will provide enough support, encouragement and guidance to help you make the best decision possible.

So how can I pay it forward? I can start by saying that no other professional association I have ever been exposed to has ever been as collectively focused on an individual’s personal and professional success than LMA. Many of us work for companies that compete vigorously, ruthlessly, but what remains when the clouds of the free market lift is a network of people that truly believes that a rising tide lifts all boats. To say this collaborative spirit is uncommon outside our industry would be an understatement.

Like you, I do not know what my future holds; none of us do, but I do know that no matter which path I take, I will continue to be guided  by the relationships forged within LMA and for that I will remain forever grateful.

Ben can be reached at ben@momentumevents.co.

I broke out of legal marketing, and it feels GREAT!!

(Image:Matthias Clamer/Stone+/Getty)

I broke out of my legal marketing industry bubble this week and have been attending the Chief Marketing Officer Institute in Vegas. For fun and comfort, I dragged along Adam Stock and Jonathan Fitzgarrald.

The CMO Institute has been a small and intimate, yet high-level and well-crafted event. Sure, there have been some misses from the podium, but, for the most part, my Curious George has been satisfied.

It’s been amazing, invigorating, eduational, and fun.

It’s encouraging,validating, and a bit frightening to realize we laugh at the same jokes: “Who’s department is seen as a cost center,” hahaha.

It’s been rewarding as I sat and brainstormed a challenge I had with CMOs from different industries and sectors and realized they had fresh solutions for me, and at other times validated my assumptions.

It’s been eye-opening to speak with my counterparts in the companies that my firm represents. Hello? Bueller? Bueller??? Makes sense. Right?? Enough GC Roundtables. I want to see CMO Rountables.

Not only did I make some new friends (Steve, Heather, you know I am talking about you), I found a new blog to follow Common Sense of Business.

Along with a couple products that I think could migrate easily into legal, Domo and Marketo, I also have some great content swirling around my head just waiting to be turned into blog posts, (must.write.before.I.forget).

I still have a few more sessions today before heading out to Chicago for the LMA Board meeting, where it’s supposed to be a high of 61* today, and a high of 19* on Thursday. What the hell is THAT??

I think I will bring a better me to Chicago (still bitching about the weather). A more passionate me (you guys are warned, lol). A more engaged me.

For my personal “marketing me,” I will continue to add non-legal marketing programs like the Chief Marketing Officer Institute, to my mix.

The intimacy of the event allowed me to quickly meet new colleagues, and have some insightful, funny and memorable conversations and experiences, bring back new ideas to help me do my job better, and some new friends.

Can’t beat that. Except for the LMA Annual Conference coming up in April.

Jonathan and I have been tweeting at #CMOInstitute if you’d like to follow along today, or get an idea of what we’ve been experiencing and capturing over the past couple days.

Making the most of your conference attendance

circle of networkingAs I make the rounds of speaking to my partners about their 2013 plans the topic of “What conferences and industry events are you looking at attending?” will definitely be a key point of conversation.

Once I get their list, I’ll follow up with, “Have you attended this event in the past?”

And then, “Can you talk to me about why this conference is on your radar? What makes it important for your networking and business development?”

And the kicker: “Can you point to any new business opportunities or leads that have come out of your participation in this conference?”

I want to know and understand why the attorney is taking time out of their week to attend the conference, losing all those billable hours.

If the answer to the final question is no, I want to know why. I need to understand why the firm should continue to underwrite their attendance if nothing is coming of it.

Sometimes a conference has lost it’s mojo. Perhaps it has become too vendor heavy? Perhaps the attendees have shifted and the decision makers are no longer there? If so, it’s time to let it go and move on.

However, if it’s still a great event, we need to understand why they are not converting their attendance into new relationships, which can then be converting into new business.

Thom Singer had a great post this week: Networking Mistakes Being Made At Almost Every Conference. His seven mistakes are:

  1. Spending too much time with coworkers and other friends.
  2. Seeking time with celebrity speakers, industry gurus and other VIPs.
  3. Talking too much.
  4. Paying attention to electronics.
  5. Skipping keynotes and other sessions.
  6. Expecting a short conversation to make someone part of a network.
  7. Arriving late, leaving early, or skipping the networking time altogether.

I’ll add a couple of my own:

  1. Avoiding the exhibitors in the exhibit hall. Sure, they are there to sell a product. But they can be great conduits to further introductions. Think “referral network.”
  2. Not participating in the social media surrounding a conference. Go to the conference website. How many have Twitter accounts? Follow. What’s the hashtag? Learn it. Use it. Tweet it.  Start communicating with and following others going to the conference. Same thing with Facebook and LinkedIn. You’ll be amazed at the conference within the conference. I wrote about my experience in this post, Me, Twitter, LMA and Laura Gutierrez.
  3. Identify connections to make before leaving your office. Who is going to the conference besides you? Many conferences will pre-publish an attendee list. If not, check last year’s conference. Who do you know who regularly attends? Call and make those lunch and dinner plans weeks in advance. If they’re too busy, plan to meet for coffee, or attend one of the sessions together.
  4. Not following up AFTER the conference. Collect every business card you can. Grab the conference attendee list (usually in one of the handouts). Start connecting with everyone who has a LinkedIn account, including the speakers and keynotes. I have yet to have someone NOT connect after an event. Just make sure to send a personalized message.
  5. Continuing to develop those new relationships. It’s just not enough to connect with someone on LinkedIn. Now you need to establish that relationship. You do so by keeping your LinkedIn account alive. Post your recent article and achievements to your profile (this blog post will automatically be added to my profile, with a customized message, when I hit publish). I just had a former colleague contact me to have lunch because she saw an update of mine on her LinkedIn updates.
  6. Is it time to upgrade your investment? Some conferences are fine to attend and network. But is this conference a great opportunity where the firm should be a sponsor? What about hosting a client/prospect dinner?
  7. Double down on your involvement. If the organization or conference is a great fit for you and your practice/business, volunteer to get involved. The 2014 conference committee will be hard at work immediately after the 2013 conference ends. See how you can get more involved. If a trade group, volunteer for a committee, and work your way up the leadership ladder. If a stand-alone conference, start to develop relationships with the conference organizers so you can get on next year’s dais, or 2015 if need be.

With any type of networking opportunity, you will never get anything out of it if you don’t invest your time and effort. I am fond of saying, “The answer is always no if you don’t ask.” When it comes to networking, the business opportunities are always nothing if you don’t make the investment.

If you have great conference attendance tips, please feel free to add them to the comments section below.

Mind your (techie) manners

Thank God the elections are over.

I survived my first camping (IN A TENT) trip with the Girl Scouts at Camporee!

Nuts & Magazine sales are on for Girl Scouts.

Not to mention the Mixed Bag Design fundraiser at our school, which ended on Monday; and the See’s Candy sale, which started on Tuesday.

Fall volleyball season is over for the girls; already signing them up for the Spring.

The Sports Dude is scheduled for his big surgery Thanksgiving week (no cooking for me this year).

Sadly, we are also dealing with a parent with terminal cancer.

Good new is, I can’t complain about having too much time on my hands.

But it is time to turn my focus back to legal marketing and The Legal Watercooler, and what better way than with Emily Post’s new rules of tech etiquette for the office.

For those of you who thought etiquette ended in the days of Downton Abbey, you are wrong.

Social norms, while in flux, still exist and we need to find our way through the haze (which is now legal in several states, I hear).

From the above linked article:

These days, employees seem to care more about connecting with their devices than with their fellow colleagues.

In fact, 4 in 10 HR managers have received a complaint about an employee’s improper use of mobile technology in the work force, according to a recent study by Intel. The most common complaints? A phone ringing during a meeting (60 percent) and using a laptop to check email or surf the Internet during a meeting (44 percent).

Does that mean you shouldn’t ever take helpful gadgets with you to meetings? No. But how we deal with these modern-day peccadilloes is constantly evolving.

Technology is here to stay, so deal with it.

I bring my iPad to meeting to take notes, read documents (have you seen what the LMA Board Book looks like??? Puts the Vogue September issue to SHAME), and, yes, keep tabs on the office. Discreetly.

I have to use my common sense, however, at all times.

When I attend a conference where I intend to live-Tweet or blog, I introduce myself to the speaker, letting him or her know that I am not tapping away to be rude, but am communicating their message to my followers.

When I am at a business event, or social functions, the iPhone is put away, unless there is an emergency that I am following (personal or professional).

To completely plagiarize from Miss Post, our smart phones are not additional utensils meant for the dinner table, and really should be kept out of sight.

Don’t get me wrong. Technology is a beautiful, beautiful thing. But it can also be more than a distraction.

At home, we are having to institute some rather strange rules, such as “no technology in bed after 10:00 p.m.”

Our punishments for the kids seem to revolve around technology: “If you hit your sister, you lose your iPod for the weekend,” and, “If you annoy your sister to the point that she hits you, no YouTube for the weekend.”

I don’t think that the final book has been written about technology and etiquette, but as we all make our way through the maze of (tech) life, I have found a few articles that might be of help:

Or, when in doubt, follow my simple rule: “Don’t be an a**hole.”

 Illustration by Ross MacDonald/Photograph by Kang Kim via RealSimple.com

It’s TED, LMA-LA Style

Jonathan Fitzgarrald

For most of the week last week I was at the Legal Marketing Association‘s Board of Directors’ & Leaders’ meeting, preparing for a busy 2013 with our incoming leadership teams.

As such, I missed the 10th Annual LMA-LA Continuing Marketing Education conference. And, from what I am hearing, I missed one heck of a conference.

From Allen Fuqua‘s post, A TED Conference LMA-style – Part 1. Guest post by Allen Fuqua:

True innovation in the law firm industry is a rarity.  And I was fortunate to witness and be a participant in it on September 28, 2012 at the Legal Marketing Association’s Los Angeles CME event.

The LA group hosted a Continuing Marketing Education event based on the TED big idea format. 23 speakers spoke for 20 minutes each on a big idea about which they felt passionate.  Actually it was 17 solo speakers and 2 panels of 3 speakers each.

With an LMA Los Angeles membership of some 110 professionals, the event was at capacity with 110 people registered for attendance.  The quality of the program may have been best represented by the fact that even for the last two sessions of the day-long event, the crowd remained entranced and enthusiastic.  I had the privilege to be the last solo speaker of the day and I was impressed by the numbers, the engagement and participation of that audience that endured.

I am so sorry I missed the conference. Congrats to Jonathan Fitzgarrald, David Fish, and Nat Slavin for a great, great job well done.

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