Is the Business Card Dead??
In this new age of Twitter and LinkedIn, I’m wondering: Is the business card dead?
When I think about it, I hardly ever carry a business card these days, and, when I do, it’s usually quite purposeful (I’m going to a conference and I need cards to win prizes in the exhibit hall).
Usually, when I meet someone professionally, we pull out our smartphones and connect on LinkedIn, or follow one another on Twitter. And I am not alone in this experience.
Jay Shepard (@Jayshep) writes about his recent experience at the ABA Techshow on Above the Law, Small Firms, Big Lawyers: Twitter and Business Cards at the ABA TechShow.
When these lawyers weren’t listening to the dozens of cutting-edge seminars or browsing the exhibitors’ booths, they were making new friends and new professional connections. But instead of exchanging business cards, many of the attendees were trading Twitter handles — their online identities that begin with the @ symbol. (I’m @jayshep.) Massachusetts lawyer Gabriel Cheong (@gabrielcheong) told me that by the end of the conference, he had collected exactly zero business cards. (I immediately gave him one of mine. #irony) Instead of accumulating two-by-three-and-a-half-inch scraps of cardstock, he typed their Twitter names directly into his iPhone. (And I doubt anyone actually said, “Uh, I’m not on the Twitter.”) Molly McDonough (@Molly_McDonough), online editor at the ABA Journal, tweeted at the end of the conference: “For first time, I didn’t collect any biz cards at #abatechshow. Just made note of names and followed on Twitter.” Others retweeted (quoted) her tweet with approval.
Ironically, Jay’s experience, and the experience of others at the ABA Techshow, is no different than what we’ve been experiencing on the marketing side of the industry.
Jay:
People also used Twitter to arrange impromptu get-togethers in and around the conference. If you wanted to know where people were hanging out, a quick Twitter search told you.
This quote reminded me of a recent post by Lindsay Griffith’s (@lindsaygriffith), How I love Twitter, Let me Count the Ways.
Lindsay:
Over the last three years, I’ve developed a network of LMA friends and colleagues through Twitter – our online conversations happen on a regular basis throughout the year, both about professional and personal topics …. As a result, we’re talking before the conference and making plans, we’re talking during the conference – about the sessions, about meeting for meals, about meeting those on Twitter we don’t know in person yet, about where we’re sitting, what we’re thinking, the questions we might have – and we’re talking after the conference – sharing posts, sharing articles, continuing the new and old relationships and friendships we’ve found in LMA.
Jay:
And most importantly, attendees began conversations with each other, many of which are likely to develop into relationships — as professional friendships, resources, or referral sources. Instead of ending up with a pile of business cards that end up in your desk drawer along with vague aspirations of “keeping in touch,” the Twitter connections directly start that process.
Lindsay:
Through Twitter, I’ve met marketing professionals at all different levels – some new to legal marketing, some with years of marketing experience – and they inspire me, introduce me to other people in the industry, help me on projects, ask and answer questions, and make me feel cherished and supported.
Jay:
This week in Chicago, I picked up about 50 new Twitter followers, and I began following about that many as well. And it’s not about keeping score; the point isn’t having a certain number of followers. It’s about making 50 new connections: new friends with whom I ate and drank and chatted, and new potential avenues for growing my business.
Lindsay:
So I’m grateful to Twitter for enriching my conference experience – I’ve gained professional colleagues (as someone who works alone most of the time, that is invaluable), but I’ve also gained lifelong friends. Some people may still not understand Twitter or think it valuable, but it can really enrich a conference experience, and make your membership in an organization incredibly worthwhile and rewarding.
Twitter, for me, is about identifying people in a crowded room that I want to talk to. I didn’t need to connect with 1000 legal marketing professionals last week … but I easily found the people I needed to meet, and they were usually broadcasting loud and clear via their social networks.
I’ve broadened and deepened relationships I have identified on Twitter, by inviting many of these people into my inner-circle via my personal Facebook.
I use the social media tools available to me to reach out and connect on a daily basis, either personally or professionally. I know to whom I can turn when I need to brainstorm an idea, get a referral, celebrate or commiserate.
So, is the business card dead??
In it’s current incarnation, yes.
I see the professional business card becoming a beacon to connect, a calling card inviting you to join the holders personal network.
It won’t include a list of offices the holder has never visited (and that are constantly changing, and thereby requiring a new print job every few months), and the receiver doesn’t care about. But it will be personal to the user.
In addition to the firm’s website and office location, it will include the user’s personal Twitter, LinkedIn, blog url, Facebook page (business or personal), email and phone number (cell phone, preferably, for texting).


I can’t wait for the opportunity to share this post with our clients.
Unsaid in your post is how the vanishing of the business card actually helps build the brand of the attorney. A quick glance at a LinkedIn page offers someone I hope to connect with a ton more information about me than a business card ever would. A good LinkedIn profile encourages one to click-on-through to their blog posts, or articles, slideshares, website, tweets, etc. It even has a photo (which occurs to me would be a nice feature on business cards as I look at the stack I collected from LMA11 and try to remember who that person was…)
Great post Heather.
My business card has a QR code on it. If someone wants the card, they’re more than welcome to keep it, but I’ve also had people scan the code (which takes them to a small mobile site created just for this purpose where they can send me an email, get a vCard, visit my full site or see my AVVO and LinkedIn profiles) and hand it back to me.
You’re spot on about reconceiving the format and function of the business card.
Graphic design/branding issues aside, it makes much better sense to print QR codes not only for contact information, but also for downloading your firm’s brochure or viewing videos.
Instead of the end of business cards, it could mean the end of printed collateral at events.
The QR code is an excellent addition to the modern business card. Connect the QR code to your Vizibility link and on one screen they can digitally connect with all of your social network profiles–all from a single scan!
Analog to digital is a great modern use of business cards.
This qr code is on my business card:
https://vizibility.com/qrcode/seanpdillon.png
I love passing out my business card. It is unique and often becomes a point of conversation. I also use a business card as a starting point to making a connection via Linkedin or Twitter. And, since I love sending hard copy holiday cards, I capture the office address on the business card too. I do think the next generation card will list the QR code and all of the social media links including blogs. That is my next generation business card.
You may not need business cards if you only want to connect with people you meet at the tech show, but most of the lawyers I meet–the ones who refer business to me–don’t a Twitter account and could not define the terms, “QR code” or “Vizibility.” Meanwhile, in my slightly more up-to-date practice, my main contact software, TABS, cannot obtain contacts from my iPhone. All contacts have to be entered manually.
When my paper business cards run out, I’ll be buying a new box.
Joel – I don’t think business cards will be 100% obsolete by the end of the world in 2012, but I do see that technology is taking us in a different direction.
I will definitely be looking at QR codes to add to our business cards and websites. Like everything with lawyers, this will be client driven … just like when we switched (kicking and screaming) from WordPerfect to Word as an industry standard.
When clients and potential clients start asking for a QR scan of a business card, I want to be prepared and ready to meet the client in their medium.
I do believe that this is a technology that cannot be ignored.